At StyleNarts, customer satisfaction is our priority. Please read our return and refund policy carefully before placing an order.
1. Return Eligibility
You may request a return within [3/7] days of receiving your order if:
- The product received is damaged or defective
- The product is different from what was ordered (wrong item/size/color)
- The item is missing parts or accessories shown in the listing
Returns are NOT accepted for:
- Change of mind after use
- Items damaged due to misuse or improper installation
- Products without original packaging/tags
2. How to Request a Return
- Contact us at [Support Email/WhatsApp Number] within [3/7] days of delivery
- Share your order number and photos/video of the issue
- Our team will review and confirm return eligibility within 24-48 hours
- Once approved, we'll arrange pickup or guide you on how to send the item back
3. Refund Process
- Refunds are processed only after the returned item is received and inspected
- Approved refunds are issued within 7-10 business days
- Refunds are given via original payment method, or as store credit/replacement (customer's choice, where applicable)
- For Cash on Delivery (COD) orders, refund will be processed via bank transfer or JazzCash/Easypaisa
4. Exchanges
If you received a wrong or defective item, we offer a free replacement subject to stock availability. Contact our support team to arrange an exchange.
5. Non-Refundable Situations
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- Orders cancelled after dispatch (return shipping charges may apply)
- Products damaged after delivery due to customer handling
- Sale/clearance items marked as "Final Sale" (if applicable)